Comfort Range Windows

A first stage payment of 25% is required at the time of order. You will receive an order confirmation, deposit invoice, plus a “What Happens Next” letter, a timetable of events, insulation fitting instructions (if applicable) & preservative treatment information.

An invoice for the balance of payment will be sent to you approximately 2 weeks prior to your cabin delivery. The balance payment is due Friday before the week of delivery.

Bearing in mind that most of our cabins are being made fresh especially for you to your design requirements, we need a sensible time frame in which to process the order, design, schedule production, source correct high grades of raw materials, manufacture, package and transport.

At present this is reliably achieved in 8 weeks on average.

We do offer an efficient installation service nationwide, although the majority of our customers take enjoyment from self-assembly and we are available to provide expert advice over the telephone or by email should the need arise. Read more about our construction service.

Although issues are rare, we understand how important it is to resolve them quickly if a part is missing or something isn’t quite right. Our experienced team has extensive knowledge of log cabin construction and will work with you to identify the issue and find the most practical solution.

Where possible, we can often suggest a temporary workaround to allow installation to continue while a replacement part is arranged. We also keep a range of spare components in stock at our Worcestershire base and can use express couriers or other delivery methods where practical to minimise delays.

Our team is available by phone and email to provide technical support before, during and after installation. If a replacement needs to come directly from the factory, regular deliveries mean we can arrange for it to be included on the next available shipment as quickly as possible.

We can often suggest a method of using another piece for the time being to allow the build to continue while we replace the part used. There will always be several people to turn to within our organisation, all with experience in log cabin construction that can offer some assistance or advice.

We are contactable by phone or email and offer excellent before, during and after sales customer service and technical support. We carry many spares in stock in Worcestershire, and if practically possible, will use express couriers and / or private cars to get the part to you.

Our lorries are loading in the factory every week so we can ensure that your part will be on the very next lorry.

Our normal office opening hours are Monday to Friday, 9.00am to 5.00pm.

You are welcome to visit us here at Evesham by appointment.

Yes, once you design is finalised with us, we can provide you with scaled and elevation drawings that are suitable for planning permission at a cost of £95.00.

One cabin manufacturer claims that if you stand your log cabin on a concrete base then the floor will rot. Their argument is that if you elevate it off the ground on pillars then air will flow underneath and keep it dry.

This is only true if the air is not moist! We find that it is more likely that the air underneath the elevated building will be very damp at times of the year from the ground conditions under the cabin and that there is an even greater risk of subjecting the under boarding to dampness. If the under boarding material is not totally impervious to moisture then rotting will take place much sooner. In fact the same company use chipboard as the under boarding and sometimes its purpose is to contain the Rock wool type insulation material under the top floor. So not only does the under boarding rot but then the insulation degrades in the moist environment also.

The use of a concrete base is a tried and tested method for all manner of building foundations.

It is good practice for it to be laid onto a plastic membrane to prevent it from curing too quickly. This also controls rising damp through the concrete after curing. The overall size of base should be dimensioned so as not to create too much of a rain trap shelf around the perimeter.

Timbers in contact with the concrete base should be pressure treated to preserve them. If the cabin floor is not to be insulated then a small airflow is permissible across the dry top surface of concrete and the underside of the cabin. If the floor is to be insulated then a small void under the insulation is good practice but otherwise the perimeter sole plate of the cabin can be sealed to the concrete base to prevent ingress of moisture from the sides of the cabin joist network and entering below the cabin.

There are occasions when the cabin does need to be elevated off the ground, and in these situations we would always choose marine ply or similar as the under boarding to combat the rising damp issue.

Every Keops log cabin is backed by a 10-year warranty, giving you added peace of mind and confidence in the quality, durability and craftsmanship of your cabin.